The Missing Link to Innovation and Inclusion

How Do You Teach Empathy?

CEO Toby Cosgrove, MD, showed this video, titled “Empathy,” to the Cleveland Clinic staff during his 2013 State of the Clinic address on Feb. 27, 2013.  Dr. Jim Merlino, Chief Experience Officer at the Clinic recently shared it with me.  It’s only 4 minutes and 24 seconds and will change how you approach today.  Please watch.

4 Responses to “How Do You Teach Empathy?”

  1. Susan

    Unbelievably powerful video. I love learning (thank you for sharing this, Jackie) and love helping other people grow and develop (I often learn more than they do!). One of my core messages is: You don’t know what is happening in someone else’s life. Behind that white picket fence can be all kinds of pain…. on any given day, in any given year. This video is a beautiful message about the frustration, pain, fear that all of us live with at some point in our lives. How we approach other people can either help us get through it or magnify it in unimaginable ways. Let’s take care of each other.

  2. stacykap70

    My goodness is that emotional to watch!! So well done. Thanks for sharing. Speaks volumes about the Clinic’s regard for empathy.

  3. jackieacho

    Yes, it’s impressive, not only in terms of the blessing of patient care in our community but also (given the philosophy of this blog!) the Cleveland Clinic’s potential for leading necessary but difficult transformational innovation in healthcare. Thanks Stacy!


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