The Missing Link to Innovation and Inclusion

Hooked on Serial? There is a More Empathetic Side to Cleveland Police.


One Friday night last spring, I rode along with the Cleveland Police in the 4th District/Buckeye Neighborhood from 2-10pm. It was a fascinating and touching experience. It was also a sad indictment on American society to see kids (and grownups) in a neighborhood where there is so much in the way of a flourishing life…physical toxicity, economic insecurity, emotional scarcity, minimal fresh food, underperforming schools, and more. But what struck me was how police men and women are touch points of humanity in their everyday work – in big and small ways:

  • Offering kindness and understanding to an 11-year-old girl already traumatized by life…while helping the adoptive/foster mom restore peace in her home
  • Taking detailed notes in a non-judgmental way about a robbery (that was probably not robbery at all…)
  • Making a habit of checking on an elderly alcoholic because no one else does
  • Giving stickers to kids out walking with their parents in the dark
  • Being a visible, peaceful, proactive presence in the park so the after-school fight posted on Instagram never materializes
  • Thoroughly checking every door of a big factory to make sure there wasn’t a break in
  • Talking to everyone, from the night shift employee to the 80-year-old man arguing the 6 pack of donuts are not bad for his diabetes (he did look good!), with respect and good humor.

It was clear that the community was grateful for their presence. The team work among the officers was also evident. The sense of history, driving and reminiscing through the neighborhoods at night, made us feel connected to something bigger. Riding along gave me a nourishing window into humanity, even though it was sometimes sad.

Nothing big happened that night (well, there was the guy who lost his pants to a dog). Just lots of little things. Business as usual. In that work, it felt good and right to be of service. To help people. To solve problems. To resolve issues. To put business owners and residents at ease. To show that someone still cared. It was a small taste of why most police officers do the work they do.

There should be a podcast about THAT.

Reprinted with permission from the October 2018 Cleveland Division of Police Employee Assistance Unit Newsletter. Thanks to Officer Jimmy Thomas, Detective Chris Gibbons, and Commander Brandon Kutz for the ride-along. 

8 Responses to “Hooked on Serial? There is a More Empathetic Side to Cleveland Police.”

  1. jccnap

    Such a cool article, Jackie! Loved hearing about your experience. Hope that all is well!

    Best, Angela


    • Chris Gibbons

      I have been meaning to comment on this for a long time! I just want to thank you so much for sharing this and giving the wonderful men and women of the 4th District as representatives of all of The Cleveland Division of Police a fair shake. Thanks for all you have done!

      • jackieacho

        You all deserve to have the whole story out there, not just the salacious bits that addict us and make greedy media companies profitable. More people should have the chance to get to know you as I have over the past several years, Chris. You’re doing the hard work to transform the culture from warriors to guardians. It’s just right. Keep on! I’m with you.

  2. Lisa Brown

    Jackie, I so appreciate your willingness to take action demonstrating to the world at large and the community around you the value in all jobs and how service to others connects us as humans. Great article.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Basic HTML is allowed. Your email address will not be published.

Subscribe to this comment feed via RSS

%d bloggers like this: